Make searches count
- Build trust, drive sales, increase customer satisfaction and foster loyalty through direct assistance with rich features such as suggestive replies, images, videos and even
real-time locations on Google Maps.
Optimise search responses
- Double up as digital agents to offer quick assistance by answering frequently asked questions while extending assistive guides instantaneously 24/7.
- Engage in dynamic conversations with your audiences and allow them to decide what works for them be it from Google Search, Maps or your owned touchpoints (website, app or social channels) when they are searching for answers anytime, anywhere.
More to searches than before
- Meet your audiences in the moment of need for answers in the preferred channel of their choice with rich features like typing indicators, quick response, visual commerce (on carousels and photo cards) to boost purchasing and loyalty while enhancing the customer service experience.
- Google Search generates more than 3 to 5 billion searches everyday. This means turning search results into opportunities and allowing your audiences to reach you anytime, anywhere when they are searching for answers.
Start a chat commerce
- Promote and sell your products and services to customers anytime, anywhere.
Send payment request
- Send real-time payment request to customers for online payments of your products and services.
- Make direct purchases and orders at their convenience on their preferred messaging application – anytime, anywhere and on any devices.
- Make online payments with their preferred online payment options – Credit Cards, Online Banking (FPX) and/or E-Wallets.
- Receive real-time delivery confirmation and tracking.
- Redeem real-time rewards with QR code – Discounts, Purchases-with-Purchase (PWP) and more.
- Place bookings with schedule reminder.
- Receive personalised promotion notifications.
Configurable Interactive Chat:
- Initiate instantaneous one-to-one chat on their preferred messaging application.
- Get result-driven conversation flow – Enquiries, Support, Bookings and more.
- Receive rich-media like images, videos, locations, contacts and more.
- Receive real-time and/or scheduled notification on their preferred messaging application.
- Real-time engagement between customer and business – Surveys, Rewards, Redemptions, Bookings and more.
- Share rich-media like images, videos, locations, contacts and more.
connecting directly either through PASS or </API>.