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Chat Courier

bold stories

Chat is a new approach towards customer engagement and an important touchpoint especially for businesses to embrace the digital economy.

A leading logistics and package delivery company raises the communication standard
by implementing a new approach touchpoint for its clienteles to connect with them in real-time.

This is achieved with BOLD. Configurable Interactive Chat, an automated one-to-one
user-initiated communication with
real-time response.

It allows clienteles to make enquires, place orders and track packages all in real-time.
This implementation provides direct operational benefits such as the ability to manage high volumes of business enquiries with quality responses, provide a self-serve capability with instant responses and increase the efficiency in resolving requests.

Industries utilising sub

    • App Store Operators
    • Automotive
    • Aviation
    • Beauty & Spa
    • Broadcasting
    • Business Process Outsourcing
    • Device Manufacturing
    • E-commerce / M-commerce
    • Entertainment
    • Events
    • Financial Institutions
    • Food & Beverage
    • Healthcare
    • Hotels & Resorts
    • Marketing
    • Music
    • Organisations
    • OTT
    • Publishing
    • Public Services
    • Research
    • Retail
    • Technology

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