Chat is a new approach towards customer engagement and an important touchpoint especially for businesses to embrace the digital economy.
A leading logistics and package delivery company raises the communication standard by implementing
a new approach touchpoint for its clienteles to connect with them in real-time.
This is achieved with Configurable Interactive Chat, an automated one-to-one user-initiated communication with real-time response.
It allows clienteles to make enquires, place orders and track packages all in real-time. This implementation provides direct operational benefits such as the ability to manage high volumes of business enquiries with quality responses, provide a self-serve capability with instant responses and increase the efficiency in resolving requests.
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