Macrokiosk and TNB collaborate to roll out mobile engagements nationwide

Macro Kiosk Berhad (MACROKIOSK) and Tenaga Nasional Berhad (TNB) cemented their collaboration yesterday at Wisma TNB, signing a partnership agreement that will see them continue to work together to revolutionise TNB's nationwide mobile customer engagement and enhance overall efficiency. Through the partnership, MACROKIOSK will customise mobile technology that will support TNB across a range of mobile services that will impact both customers and its employees.

"MACROKIOSK is proud to partner with TNB and play an important part in powering enhanced connectivity for its customers and employees. MACROKIOSK is committed to customising solutions to meet the distinct needs of our customers and our partnership with TNB is a testament to that. We hope that our relationship with TNB will continue to grow and we look forward to building our relationship" said EC Ng, Group Chief Marketing Officer, MACROKIOSK.

The services supported under the partnership will be rolled out over three phases. Under its current first phase, MACROKIOSK will be powering TNB's nationwide mobile engagements via its publicly known short code 15454 as well as customising TNB mobile applications that will support the increased productivity of TNB field agents by allowing them to view and respond to service reports in real time. MACROKIOSK will also be working to enhance TNB's existing mobile engagements, for example, TNB customers will be able to use their mobile devices to report problems such as power outages, track their power usage and submit customer service reports. TNB employees will also benefit from the initiative such as having the capability to submit work progress on the go, as well as be constantly connected with their colleagues via a customised TNB mobile tool.

"TNB will continue to invest in and partner with technology service providers such as MACROKIOSK to drive greater business efficiency while reducing costs. We value the partnership with MACROKIOSK as the investment in mobile technology has allowed TNB to streamline its processes through a network revamp, which enables TNB to reach out and offer greater customer service experience while improving on our employee service efficiency and productivity including cost-savings. TNB customers can now communicate with us directly via multiple mobile platforms, through smart-phones or social networks as we adopt a user-centric approach by leveraging on the ubiquity of mobile devices," said Ir. Kamaliah Binti Abdul Kadir, Senior General Manager, Customer Service, Distribution Division, TNB.

The second phase of the roll out encompasses the deployment of services that will further enhance the customer experience. Under the second phase, TNB customers will be able to rate the quality of service they receive through a TNB Mobile Survey, providing an efficient means for feedback to be received and utilised to further improve services offered to their customers. In addition, TNB will be leveraging on MACROKIOSK mobile technologies to keep its customers updated such as providing bill alerts and notifications.

The third phase of the nationwide mobile engagement is scheduled to be launched by the first quarter of 2014, with more services to be added. TNB customers can now expect to receive notifications for successful and outstanding TNB bill payments, reconnection and disconnection status updates, promotion details, as well as seasonal greetings. A hybrid mobile messaging tool combining text and voice will also be introduced.

MACROKIOSK is committed to working with TNB for the long run and will continue to leverage its expertise to support TNB's continued initiatives in the digital age.

###

About MACROKIOSK

MACROKIOSK provides its clients with a market access of more than 1 billion mobile subscribers globally; be it for two-way communications or billing purposes. With a presence in 14 countries across Asia and the Middle East, MACROKIOSK mobilizes mobile technologies in the areas of mobile enterprise, mobile payments and mobile consumer services for more than 2,000 clients from 37 countries across 18 industries. Established in 2000, MACROKIOSK obtained its MSC Pioneer status in 2001. It is the first mobile technology company in Malaysia to obtain ISO27001:2005 ISMS certification by TUV Rheinland Malaysia and is recognized as the Top 100 Global Company by Red Herring, a global media company based in America that unites the world's best high technologies businesses.

For more information, please visit www.macrokiosk.com

About Tenaga Nasional Berhad

Tenaga Nasional Berhad (TNB) is the largest electricity utility in Malaysia and a leading utility company in Asia. Listed on the Main Board of Bursa Malaysia with almost RM87 billion in assets, the Company's more than 33,500 employees serve an estimated 8.3 million customers in Peninsular Malaysia, Sabah and Labuan. TNB has been keeping the Lights On in Malaysia ever since it was set up as the Central Electricity Board in 1949, powering national development via the provision of reliable and efficient electricity.

TNB's core businesses are in the generation, transmission and distribution of electricity. In Peninsular Malaysia, the Company supplies households and industry with electricity generated from six thermal stations and three major hydroelectric schemes. It also manages and operates the National Grid which links TNB power stations and IPPs to the distribution network. The grid is connected to Thailand's transmission system in the north and Singapore's transmission system in the south. In East Malaysia, TNB has an 80% equity in Sabah Electricity Sdn. Bhd. (SESB), which manages the Sabah Grid.

Other than its core business, TNB has diversified into the manufacture of transformers, high voltage switchgears and cables; the provision of professional consultancy services; and architectural, civil, electrical engineering works and services, repair and maintenance. The Company also engages in research and development, property development and management services. Tapping into opportunities available overseas, TNB is making inroads into emerging markets, focusing on the Asia-Pacific, Middle East and North Africa regions.

For more information, please visit www.tnb.com.my